Returns & Exchanges

At RayNeo.UK, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of receipt for a full refund or exchange, provided they are in their original condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team at support@rayneo.uk with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all accessories, manuals, and protective films are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days back to your original payment method.