Frequently Asked Questions
Everything you need to know about shopping with RayNeo UK
What are your standard delivery times within the UK?
We offer standard shipping which typically takes 3-5 business days. Express next-day delivery is also available for orders placed before 2 PM Monday through Thursday.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier’s website so you can monitor your delivery in real-time.
Do your products come with a warranty?
Yes, all products purchased through RayNeo UK come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our support team within 1 hour of placement; otherwise, you may need to follow our standard return process.